Trading Terms

Ordering From Cocktail Cosmetics:

Browse through our catalogue and click on any items that you wish to buy and put them into the shopping basket. When you have made your selection, click on “checkout” You will then be asked to provide details so that we can process the order. Orders can only be sent to the billing address of the cardholder placing an order.

Delivery schedule:

We try to process all orders, where possible, within 24 hours. Whilst most items will be despatched within one working day, please allow 3-5 days for delivery within the UK. 5-7 days for Europe and 7-14 days Rest of World. Where SURFACE mail is selected the delivery time will be much longer 2-5 weeks for Europe 6-12 weeks Rest of World.

Payment:

We accept payment by Cash, Cheques (sent by registered mail) We also accept online payments via PayPal and Sagepay which allow you to pay with your credit or debit card. All payments are made to Cocktail Cosmetics in £ GBP. The currency display is for conversion illustration purposes in your local currency only.

Buyers from outside the UK please note: WE DO NOT ACCEPT CHEQUES OR MONEY ORDERS IN ANY OTHER CURRENCY OTHER THAN GB POUNDS STERLING £’s

Packaging:

At Cocktail Cosmetics, we want you to receive your purchase in the same great condition it left us. We use only good quality, new materials for packaging and take great care to insure that happens. We too buy online and can assure you NO ONE takes better care of your purchases. In the unlikely event that an item should arrive damaged due to our negligence, simply return the item and a replacement (if available) will be mailed out within one working day, free of any charge.

Deliveries to UK mainland (inc. Northern Ireland)

For UK mainland deliveries, postage will be charged at cost PLUS a small fee for packaging and handling. The postage cost per item should be shown along side the item description, if it is not, please email Cocktail Cosmetics for a quote. Items mailed within the UK will normally be sent first class recorded delivery and insured for £30.00. Heavier items may be sent Parcel Force 48 hour and will normally be insured for the full replacement value of the item. If a buyer requires enhanced insurance, Special Delivery or an expedited service please email the above for a quote BEFORE placing your order. Cocktail Cosmetics reserves the right to replace any of the above services, without notice, for a similar or enhanced service, where we deem it to be more appropriate.

Overseas & non-mainland UK:

For overseas and non-mainland UK deliveries, postage will be charged at cost PLUS a small fee for packaging and handling. The postage cost per item should be shown along side the item description, if it is not, please email us at for a quote. Items mailed outside the UK will normally be sent Airmail and insured for £30.00. Heavier items may be sent Surface mail (if selected) and will normally be insured for £30.00. If a buyer requires enhanced insurance or an expedited service please email the above for a quote BEFORE placing your order. Cocktail Cosmetics reserves the right to replace any of the above services, without notice, for a similar or enhanced service, where we deem it to be more appropriate. Enhanced insurance up to a value of £200.00 starts at just £1.00 extra and is highly recommended.

GWP Items :

These may be marked 'not for individual sale' - these products are not free to Cocktail Cosmetics. 

Returns:

If you are unhappy with your purchase or wish to cancel your order, please advise us within 7 days commencing from the day after delivery. We will make a refund, provided the goods are returned in their original condition and packaging. Please return the delivery note with the item and state the reason for the return. We do not refund postage costs unless an item arrives damaged due to our negligence.

Lost Packages:

Royal Mail do not consider a package lost until 15 working days for the UK or 25 working days for International packages have past. This information is taken from The Royal Mail website - DELAYED/MISSING POST.  After this period, we will refund and will then make a claim against Royal Mail. Royal Mail may, in the course of their enquiries, contact you to confirm a lost package. We ask you to respond to their enquiries with out delay. 

VAT :

Cocktail Cosmetics is a UK VAT registered business - Registration Number 979 3407 71