If you are unhappy with your purchase or wish to cancel your order, please advise us within 14 working days commencing from the day after delivery. We will make a refund, provided the goods are received in their original condition and packaging and for hygiene reasons - unused and untested and in resaleable condition.
Due to hygiene we will not refund if manufacturer seals are removed from products nor if product boxes are damaged due to poor return packaging which does not protect the original purchase. These products will be returned to you.
Products we feel have been tested will be returned and no refund or exchange will be granted.
Please return the item quoting your order reference. Refunds are processed within five days of receipt.
Return postage costs are the responsibility of the buyer unless the item is faulty (damaged) or we have sent an incorrect item. We do not refund original or return postage charges unless the item received is damaged, or the item received is incorrect
Please post by trackable means if possible to :-
Cocktail Cosmetics, 26 High Street, Sutton Coldfield, West Midlands, B72 1UP