Q. Are you stocking..........??
A. Please follow us on social media for updates.
Q. Help I can't clear my basket so I can checkout
A. Please clear the cache and cookies on the device you are using - this should resolve the problem.
Q. Do you ship to my country?
A. We ship worldwide with the exception of a few . If your country is unavailable - please contact us by email - firstname.lastname@example.org
Q. How long does it take to process my order?
A. Orders placed prior to 1pm week days are shipped the same day. Orders placed after 1pm on Friday will be shipped the following Monday unless it is a UK public holiday.
Q. Can I order over the phone?
A. We are currently unable to process orders this way.
Q. Do you have a minimum order value?
A. No - we accept orders for any value
Q. Do you offer a discount for working MUA's?
A. Yes! We allow a 20% discount - please apply on the Industry Discount page.
Q. My order has arrived incomplete or damaged
A. Please send an image of the damaged product to email@example.com. Please quote your order number where we will send a replacement if available or will refund your original payment..
Q. Do you do free shipping?
A. We offer free shipping for all UK orders over £50.00 and free European shipping for orders over £80
Q. How long will it take for my order to arrive?
A. UK orders are sent by Royal Mail 24 hour tracked service. Royal Mail aim to deliver within 1 - 3 working days. International orders are also shipped within one working day with approximate delivery schedule for Europe - 5 - 10 working days and Rest of the world - 7 - 14 working days
Q. What do I do if my order does not arrive?
A. We work to Royal Mail and DSR regulations. For UK - Royal Mail allow 15 working days for delivery to be attempted and for International orders - Royal Mail allow 25 working days for delivery to be attempted. If your order has not arrived after the Royal Mail guidelines - please contact us and we will send a replacement or issue a refund if a replacement is not available.
Q. Do you have any discount codes?
A. Please sign up to our regular newsletter for details of current offers or news.
Q. Do you wholesale?
Q. I've ordered the wrong item - can I return?
A. Yes - we accept returns for unused/untested products.